Terms of Use

Thank you for visiting www.krishanaenterprises.com, an online website exclusively for raw materials for Skin Care, Personal Care and Wellness products in India.

Your visit to this website is subject to these Terms and Conditions and our Privacy Policy available here in this website.

This website www.krishanaenterprises.com is operated by Krishana Enterprises, an India based company incorporated under the Indian Companies Act of 1956 .The brand VLCC belong to the VLCC Group and is being used on this site under a specific agreement.

To place an order you will need to complete the enquiry form on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order

We are not responsible for damage of products after delivery.

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store.

Delivery Charges
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

Product returns
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back.

Postage and charges for return of these will not be refunded.

Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.